Please initially contact JUST MGB before returning any items for a returns number.
Your item must be returned within 30 days of purchase. The product must be in as new condition and in its original packaging. If the product is damaged or used the product will not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number and a brief description of your case.
JUST MGB suggests you get a receipt and a tracking ID for the return from the delivery service used, as it makes it easier to follow the return shipment if needed. JUST MGB will only make a refund of eligible returns.
Please note that any refunds will be sent via the same means as was used for the original payment.
Goods lost in transit are the responsibility of the sender who will have to seek compensation from the courier company directly.
1.2 NON RETURNABLE GOODS
Several types of goods are exempt from being returned. Perishable goods such as Oils, Filters etc. cannot be returned. We also do not accept products that are hazardous or flammable. Additional non-returnable items are Gift cards and downloadable products.
To return your product, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. You should mail your product to:
JUST MGB, C/o Wetherfield Cottage, Leicester, LE8 0PH, United Kingdom
You will be responsible for paying the shipping costs for returning your item. Shipping costs are normally non-refundable unless otherwise agreed. If you receive a refund, the cost of the original shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £10, you should consider using a trackable shipping service with the necessary insurance to cover your item against loss or damage. Any losses or damage are your responsibility.
2. REFUND POLICY
Our policy is strictly 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected (please allow up to 7 days) we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection, replacement or your refund.
If you return is approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 5-7 days.
2.2 PARTIAL REFUNDS
There are certain situations where only partial refunds are granted (if applicable): Any item not returned in an as new original condition, damaged, or missing parts for reasons not due to our error will not usually be refunded. Returned items must be recieved within 30 days of the date of invoice any item that is returned after this is not eligible for refund or exchange.
2.3 LATE OR MISSING REFUNDS
If you haven’t received a refund within 14 days of recieving a confirmation from us please firstly re-check with your bank or credit card provider again as it may take some time before your refund is officially posted to your account. If you’ve done all of this and you still have not received your refund yet, please contact us.
2.4 SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items are not normally refunded unless deemed faulty.
We only replace items if they are defective or damaged and this is part of our 2 year RTB (Return to Base) guarantee. If you need to exchange an item please send us an email at email@example.com giving the reason for return and we will give you a returns number which MUST be included with your item. All returns should then be sent to
RETURNS, JUST MGB, C/o Wetherfield Cottage, Leicester, LE8 0PH,
If the item was purchased using a giftcard and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
3.1 WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s IP address in order to provide us with information that helps us learn about your browser and operating system.
3.2 EMAIL MARKETING
With your permission, we may send you emails about our store, new products and other updates.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
3.4 CONSENT WITHDRAWAL
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at: JUST MGB, Market Harborough, LE16 8YF, The Old Coach House, East Carlton Country Park, United Kingdom
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted by One.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through One.com’s data storage, databases and the general One.com application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then our third-party payment gateway might use your credit card info for that purpose. See 3.8.
3.8 THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
3.11 AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
4 CHANGES TO THESE TERMS OF SERVICE
We reserve the right to modify our terms of service at any time, so please review it frequently.
Changes and clarifications will take effect immediately and updated on our website.
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.